Here's how retailers and logistics firms can solve the multibillion-dollar returns issue

This is a preview of The Reverse Logistics Report from Business Insider Intelligence. Current subscribers can read the report here.

Business Insider Intelligence

With e-commerce becoming a lucrative shopping channel, retailers and their logistics partners have been primarily focused on how to quickly move goods through the supply chain and into the hands of consumers — a process commonly referred to as forward logistics. However, the opportunities presented by the growing popularity of e-commerce also come with a challenging, multibillion-dollar downside: returns.

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